Mar 12, 2024 Mayor's Advisory Board for People with Disabilities

[CALL TO ORDER]

[PUBLIC COMMENTS]

[00:00:18]

MAYOR'S ADVISORY BOARD FOR PEOPLE WITH DISABILITIES TO ORDER. FIRST ON THE AGENDA, DO

WE HAVE ANY PUBLIC COMMENTS? >> GOOD AFTERNOON. I JUST WANTED TO BE HERE TODAY AND I AM SORRY THAT JOANNE COULD NOT MAKE IT BUT I DID HAVE A FEW COMMENTS I WANT TO MAKE. FIRST OF ALL, I WANT TO THANK EACH AND EVERYONE OF YOU FOR SERVING ON THIS BOARD. IT IS VERY IMPORTANT THAT WE HAVE CITIZEN INVOLVEMENT AND IT IS EXTREMELY IMPORTANT TO HAVE CITIZENS LIKE YOU HERE FOR THE INPUT, AND I AM VERY, VERY APPRECIATIVE OF THE TIME THAT YOU TAKE TO BE ON THIS BOARD AND I WANTED TO SHARE JUST A QUICK STORY. I HAD A GROUP OF ACU STUDENTS FROM STEPHANIE HAMM'S CLASS AND WE ACTUALLY MET IN HERE AND THEY ACTUALLY HAD -- ONE OF THE STUDENTS HAD A DISABILITY AND WAS IN A WHEELCHAIR AND SHE COULD NOT ATTEND THE MEETING, BUT WE HAD HER ZOOMED, OR SOME TYPE OF TECHNOLOGY, AND STEPHANIE SHOWED HER HOW WE ARE ACCESSIBLE HERE AND THEN WE WERE TALKING ABOUT OUR NEW REC CENTERS AND ALL OF THE STUDENTS WERE ASKING QUESTIONS AND SHE ASKED A QUESTION ABOUT ACCESSIBILITY IN OUR NEW REC CENTERS AND I EXPLAINED TO HER THAT WE HAVE THIS BOARD THAT ACTUALLY LOOKS AT CITY PROJECTS, NEW PROJECTS OR REMODELS, ANYTHING THAT IS A CITY PROJECT WHEN IT COMES TO THOSE THINGS OF ACCESSIBILITY , AND THAT IS JUST ONE MORE TOOL THAT WE HAVE HERE IN OUR CITY AND ONE THING THAT YOU ALL DO FOR US AND I AM VERY APPRECIATIVE. SHE WAS VERY APPRECIATIVE THAT I COULD SHARE THAT WITH HER , TO KNOW THAT SHE HAS CITIZENS HERE THAT ARE LOOKING OUT FOR HER AND LOOKING OUT FOR A PRECEDENT -- OUR CITIZENS WITH DISABILITIES. I JUST WANTED TO THANK YOU ALL SO MUCH FOR THE TIME AND EFFORT

[1. Approval of Minutes from January Meeting (Discussion and Action)]

YOU PUT IN HERE. THANK YOU. >> SEEING NO ONE ELSE FOR PUBLIC COMMENT, WE WILL MOVE ON TO THE MINUTES. I NEED APPROVAL FOR THE MINUTES OF JANUARY'S MEETING.

>> I WILL MAKE THE MOTION TO APPROVE. >> CAN I GET A SECOND? OKAY.

[2. Discussion with Mayor and City Manager Regarding the Charge and Duties of the Board (Discussion, Public Hearing and Possible Action)]

ALL IN FAVOR? >> AYE. >> OKAY, MOVING ON TO OUR SECOND AGENDA ITEM. SINCE WE DO HAVE A NEW BOARD MEMBER, IF YOU WANT TO TAKE AN OPPORTUNITY TO LET HIM INTRODUCE HIMSELF AND I WILL INTRODUCE YOUR NAMES.

>> HELLO. MY NAME IS BERKELEY CRAIG. IT IS NICE TO MEET EVERYONE THAT IS HERE TODAY.

I'M HAPPY TO BE HERE. >> GLAD TO HAVE YOU HERE. WELCOME TO OUR BOARD.

>> HAPPY TO BE HERE. I'M HAPPY TO BE HERE AND TO REPRESENT THE CITY OF ABILENE , VERY GRATEFUL

FOR THIS OPPORTUNITY TO HELP ANYWAY THAT I CAN. >> WELL, THANK YOU FOR JOINING

US. >> THANK YOU. >> I AM JAMIE THOMAS. I AM THE

VICE CHAIR. >> I AM RODNEY YOUNG. WE MET A WHILE AGO.

>> YES. >> AND I AM MISS KATHERINE. >> TRANSLATOR: AND YOU KNOW ME,

KATHERINE BALLARD. >> LESLIE ANDREWS. I AM THE DIRECTOR OF PARKS AND

RECREATION. >> KELLY MESSER, I AM FROM THE LEGAL DEPARTMENT, AND WE MET

JUST A COUPLE OF MINUTES AGO, AS WELL. >> SO, THE NEXT DISCUSSION IS WITH THE MAYOR AND CITY MANAGER REGARDING THE CHARGE AND DUTIES OF THE BOARD. WE WANT TO DISCUSS MOVING THAT TO A DIFFERENT TIME WHEN JOANNE IS HERE . I WANTED TO SEE HOW YOU

[00:05:05]

ALL FELT ABOUT BEING ABLE TO MOVE THAT. LINE -- >> WOULD YOU MIND JUST FOLLOWING UP WITH THAT? I'VE BEEN ABSENT SINCE THIS PAST JANUARY, IF YOU DON'T MIND

EXPANDING ON THAT . >> I WAS NOT AT THE LAST MEETING. ARE YOU ABLE TO? I

KNOW THAT WAS KIND OF A DECISION -- >> THIS IS A FOLLOW-UP. THE BOARD WROTE A LETTER TO THE CITY MANAGER AND CITY COUNCIL ABOUT THE DIRECTION OF THE BOARD, AND THE CITY COUNCIL, WHAT THEY WOULD LIKE TO SEE FOR THIS BOARD IN THEIR FUTURE ACCOMPLISHMENTS. JOANNE HAD A MEETING WITH THE MAYOR AND CITY MANAGER, AND ASKED IF THEY WOULD BE WILLING TO COME AND ADDRESS THE BOARD DIRECTLY TO HAVE SOME DIALOGUE AND QUESTION-AND-ANSWER SESSION AS WE MOVE FORWARD IN 2024 AND BEYOND. THIS IS SOMETHING THAT JOANNE AND PAST BOARDS HAVE BEEN VERY PASSIONATE ABOUT , AND SO WE WOULD REALLY LIKE FOR JOANNE TO BE HERE. SHE IS RUNNING LATE TODAY , AND SO WE WANTED TO SEE ABOUT EITHER POSTPONING THIS TO EITHER A SPECIAL CALLED MEETING OR OUR NEXT MEETING .

>> OKAY, DO YOU HAPPEN TO KNOW WHEN THE DEADLINE IS FOR THAT? >> THERE IS NOT A DEADLINE.

>> OKAY, I GUESS WE COULD GO AHEAD AND HOLD THAT UNTIL JOANNE IS HERE FOR THE NEXT

MEETING. >> DID YOU KNOW SHE WAS GOING TO BE HERE LATER TODAY?

>> SHE IS ON HER WAY. CITY LEAGUE IS RUNNING BEHIND. THEY, WE THINK, HAVE PICTURE UP

AND SHE IS ON HER WAY, BUT WE ARE NOT 100% SURE YET. >> OKAY, LEAVING IT AT THIS TIME, THERE COULD BE SOME TRANSPORTATION ISSUES FOR SOME OF THE BOARD MEMBERS.

>> OKAY, WOULD YOU ALL BE OKAY WITH MOVING THIS TO A SPECIAL MEETING IF WE COULD FIND A DAY

THAT WORKED FOR EVERYONE? >> YES, THAT WOULD BE FINE. >> FOR OUR NEXT SCHEDULED MEETING. THE CITY MANAGER AND MAYOR HAVE GIVEN US APPROVAL TO DO THIS, SO.

>> THAT WOULD BE FINE. >> WHAT I CAN DO IS REACH OUT TO THE BOARD MEMBERS AND SEE WHEN WE CAN GET A QUORUM , WHEN THE CITY MANAGER AND MAYOR ARE AVAILABLE, AND MAKE SURE WE GET IT ON EVERYBODY'S CALENDAR IN PLENTY OF TIME, AND POST THE MEETING. SO, DO WE WANT TO

JUST GO DOWN TO ITEM NUMBER THREE, THEN? >> MAYOR, WOULD YOU LIKE TO SAY

ANYTHING AT THIS POINT? >> GOOD AFTERNOON. I AM ROBERT HANNAH. I AM THE CITY MANAGER.

I WANT TO THANK YOU FOR YOUR SERVICE. IT IS NEVER EASY FOR A PERSON TO TAKE TIME OUT OF THEIR DAY AND COME SERVE IN THIS MANNER, AND I APPRECIATE YOU WANTING US TO DO SO. THE OTHER THING I WOULD SAY IS I THINK JOANNE'S SITUATION WITH CITY LINK IS A CUF TOPIC ON CITY UPDATE. WE TALKED ABOUT HOW WE DO TRANSIT SERVICES IN OUR COMMUNITY, AND ONE OF THE STRATEGIES WE TALKED ABOUT WAS LEVERAGING TRANSPORTATION NETWORK COMPANIES TO ALLOW PEOPLE TO PULL OUT THE PHONE AND CONTACT AND OVER, AND THESE WOULD BE VEHICLES THAT WOULD ACCOMMODATE ALL MEANS OF MOBILITY , AND SO THEY WOULD BE ABLE TO TAKE A WHEELCHAIR-BOUND PERSON. THEY WOULD BE ABLE TO DO THINGS THAT ARE PARATRANSIT BUS SYSTEM DOES NOW EXCEPT YOU WOULD NOT HAVE TO CALL 24 HOURS IN ADVANCE. YOU WOULD NOT HAVE TO SCHEDULE IT. THEY WOULD NOT BE LATE, YOU KNOW. YOU OPEN UP YOUR UBER APP, YOU HAIL THE RIDE, AND YOU WOULD BE ABLE TO RECEIVE THE SERVICES AND THEY WOULD TAKE YOU ANYWHERE YOU WANTED TO GO WITHIN THEIR

[00:10:01]

FROM YOU ALL? >> NO. IT WOULD BE ANYWHERE IN THAT UBER/ LYFT AREA, WHERE

THEY GO? >> IT WOULD BE WITHIN THE CITY SERVICES. WE WANT TO GIVE THE OPPORTUNITY FOR PEOPLE TO CHOOSE THEIR OWN ADVENTURE, SO TO SPEAK, AND NOT HAVE TO CALL

EARLY TO GET IT DONE. >> I DID HAVE A QUESTION FOR THAT. SO, THERE WAS A PERSON WHO RECENTLY COMMENTED ABOUT AN APP. ARE YOU THINKING THAT IT'S GOING TO BE IN THE APP,

OR IS THAT GOING TO BE SEPARATE FROM A NAP? >> IT WILL BE IN THE APP, BUT THERE ARE ALSO TWO WAYS TO DO IT. THERE WILL BE A PHONE SERVICE, AS WELL, SO YOU CAN CALL ON HAIL A RIDE THAT WAY SO THERE'S SOMEONE THAT CAN ASSIST YOU --

>> I'M SORRY TO INTERRUPT. WHAT ABOUT TEXT SERVICES, TEXT MESSAGING FOR THOSE WHO ARE DEAF OR HARD OF HEARING, NOT ABLE TO CALL. I'M TRYING TO FIGURE OUT THE COMMUNICATION ASPECT OF IT. IS THERE GOING TO BE A WAY TO TAP A BUTTON AND IMMEDIATELY CALL IN THE APP TO HAVE OUR ADDRESS READY AND YOU KNOW, INSTEAD OF CALLING, SO I WAS TRYING TO FIGURE OUT HOW

THAT WOULD WORK REGARDING COMMUNICATION ACCESS. >> I DON'T KNOW THE ANSWER TO THAT. IT IS ONE OF THE THINGS WE NEED TO WORK THROUGH. IT IS OFF THE UBER PLATFORM, SO WHATEVER TECHNOLOGY THEY HAVE AVAILABLE WOULD BE AVAILABLE. RECOGNIZING THAT MAY NOT MEET EVERYONE'S NEEDS, THERE ARE ALSO TRADITIONAL WAYS OF COMMUNICATING VIA TELEPHONE .

>> THANK YOU. >> THANK YOU ALL SO MUCH. >> THANK YOU.

[3. Goals for 2024 (Discussion)]

>> SO, WE ARE GOING TO GO TO AGENDA ITEM NUMBER THREE, GOALS FOR 2024. THIS ITEM WAS ACTUALLY GOING TO FOLLOW THE DISCUSSION OF NUMBER TWO , DEPENDING ON THE QUESTIONS AND ANSWERS ON WHAT WAS DETERMINED. THAT WOULD AFFECT NUMBER THREE, AS WELL. GOALS FOR 2024. THE NUMBER FOUR IS CITYLINK UPDATE AND THEY ARE COMING WITH JOANNE SO WE DON'T HAVE ANYONE HERE TO GIVE THE CITYLINK UPDATE. OKAY. NUMBER FIVE, UPCOMING BOARD TOPICS.

THE NEXT ONE WILL BE HAVING THE CITY MANAGER COME BACK AS WELL AS GOALS FOR 2024 WHEN WE ARE READY AS WELL AS WHAT MR. HANNAH JUST BROUGHT FORWARD ABOUT FUTURE POSSIBILITIES.

WHEN THAT IS READY FOR PRESENTATION, WE WILL BRING THAT FORWARD TO THE BOARD. ONE THING I DO WANT TO SAY IS THERE IS A RIBBON-CUTTING TOMORROW AFTERNOON AT SEARS PARK AT 2:00 P.M. FOR OUR SECOND PARALLEL PLAY PLAYGROUND. IT IS OPEN TO THE

[00:15:09]

PUBLIC . 2:00 P.M. TOMORROW. >> I DID HAVE A QUESTION. WILL THAT BE ACCESSIBLE?

>> YES. THAT WILL BE OUR SECOND ACCESSIBLE ONE. WE ARE EXCITED ABOUT IT. AND THEN, WE DO HAVE -- WE ARE IN THE PROCESS, LIKE WITH THE BOND PROJECTS, DESIGN IS BEGINNING ON QUITE A FEW THINGS, SO AS THOSE GET FURTHER ALONG, WE WILL BRING THEM BEFORE THE BOARD. I DO NOT HAVE A TIMELINE ON THAT AT THIS POINT. BUT, THERE IS A LOT OF STUFF IN THE WORKS THAT WILL BE

COMING TOWARD THE LATTER HALF OF 2024. >> I KNOW WE HAD MENTIONED IT EARLIER, THE POSSIBLE CHANGING OF THE TIME IS THE MEETING TO MAYBE MAKE IT MORE ACCESSIBLE

FOR OTHERS. >> I KNOW THIS BOARD TALKED PROBABLY A COUPLE OF YEARS AGO.

IT STARTS RUNNING TOGETHER, SO IT MAY EVEN HAVE BEEN RECOVERED. WE TALKED ABOUT CHANGING THE TIME OF THIS BOARD FOR IT TO BE MORE ACCESSIBLE. WE TALKED ABOUT MOVING IT TO 4:00 P.M. OR MOVING IT UP TO LUNCH TIME. ONE OF THE THINGS I WILL SAY FROM MY STANDPOINT, IT IS SOMETIMES EASIER TO GET AN INTERPRETER IF WE STARTED AT 4:00. WE ARE MORE LIKELY TO GET PEOPLE WHO WORK IN AISD. WE LOVE PATRICE BUT WE PULL HER FROM EVERY DIRECTION TRYING TO GET HER HERE AND I KNOW SOMETIMES SHE WOULD LIKE SOME HELP AND SO, IT IS NOT ON THE TOPIC FOR US TO DISCUSS TODAY BUT I CAN PUT IT ON THE NEXT AGENDA FOR US TO DISCUSS IF YOU ALL WANT TO BE THINKING ABOUT WHAT IS CONVENIENT FOR YOUR SCHEDULES.

>> THAT WOULD BE WONDERFUL. >> THAT WOULD BE GOOD. >> OTHER ANY OTHER UPCOMING

[5. Upcoming Board Topics (Discussion)]

LIKE TO SEE. >> HAVE WE DONE REC CENTERS? >> YES. WELL --

>> YES, WE DID THE ZOO. WE DID ACC , APPLING CONFERENCE CENTER. WE DID THE AIRPORT, AND I WANT TO SAY IT MIGHT HAVE BEEN A POLICE STATION TOUR. AND WE HAVE DONE THE LIBRARY.

WOULD BE IT. >> CONSIDERING RECREATION CENTERS ON THE BOND AND THAT IS PART OF WHAT WE ARE GOING TO BE DESIGNING AND CHANGING, I DON'T KNOW IF IT WOULD BE BENEFICIAL TO TOUR WHAT WE HAVE NOW BECAUSE IT WILL BE DEMOLISHED.

>> I DIDN'T KNOW IF HAVING INSIGHT FOR NEEDS WOULD BE SOMETHING --

>> IT'S GOING TO BE DEMOLISHED SO DIFFERENT AND STARTING FROM SCRATCH.

>> OKAY. THAT'S WHAT I WASN'T SURE ABOUT . IF THE MAYOR BROUGHT THAT UP AND IT WOULD BE IDEAL BUT IF THEY ARE STARTING FROM SCRATCH, NEVERMIND. WHERE ELSE? I CAN'T -- I AM MISSING ANY ENTITIES THAT WOULD IMPACT US TOUR WISE? I FEEL LIKE WE HAVE

HIT EVERYTHING. >> 3RD >> STOP! NOW!

>> OKAY. >> THAT COVERS ALL THE CITIES. I JUST WANT TO MAKE SURE WE DIDN'T LEAVE ANYTHING OUT. WE'VE COVERED PARKS, ZOO. WE ARE GOOD. AND IF YOU THINK OF

SOMETHING, YOU CAN ALWAYS EMAIL ME. >> WE ALSO DID THE WATERPARK,

AS WELL. >> OH, YES, THAT IS RIGHT. THAT IS RIGHT.

>> THERE WAS A FOLLOW-UP WITH THE ABILENE COMMUNITY CENTER. WE WERE DISCUSSING THE ALERT

[00:20:08]

THAT WE WERE REQUESTING. >> I KNOW RENOVATIONS ARE STILL BEING DISCUSSED. I AM NOT SURE

THE TIMELINE ON WHEN THOSE ARE COMING, BUT I WILL FIND OUT. >> YES, BECAUSE IT HAS BEEN ABOUT EIGHT YEARS NOW WHEN THAT FIRST STARTED HAPPENING, WHEN THE BOARD WAS ACTUALLY ESTABLISHED IS WHEN WE WENT OVER THERE AND TOURED, SO IT HAS BEEN A WHILE. ANYTHING

ELSE WE WANT TO ADDRESS FOR UPCOMING MEETINGS? >> I KNOW THERE'S SOME WORK GOING ON WITH SOME SIDEWALKS IN SOUTH ABILENE LIKE ON 14TH AND POSSIBLY 27TH. WOULD THAT BE ANYTHING WE NEED TO HAVE INPUT ON , OR ANYTHING? I KNOW LIKE FROM WILLIS POINT TOWARD THE FREEWAY , THEY ARE PUTTING IN SIDEWALKS RIGHT NOW, ON AT LEAST ONE SIDE.

>> I AM NOT SURE IF THAT IS THE CITY OR TXDOT, SO LET ME FIND OUT AND I CAN GET BACK WITH YOU. THAT IS SOMETHING I HEAR A LOT OF , ACCESSIBILITY WISE, HAVING THE SIDEWALKS BECAUSE OBVIOUSLY, OUR STREETS AREN'T SAFE TO BE FLAILING AROUND ON, AND THE GRASS IS NOT VERY CONDUCIVE TO MOBILITY DEVICES OR FOR THOSE WHO ARE BLIND AND VISUALLY IMPAIRED, SO I LIKE SEEING THAT WE HAVE BEEN PUTTING IN MORE SIDEWALKS BUT THERE -- IF THERE IS INPUT TO HEAVILY AREAS WE MIGHT NEED, I THINK WE CAN CONTRIBUTE TO THAT.

>> OKAY. >> I HAVE ALSO NOTICED IN THE DOWNTOWN AREA , FOR THE WHEELCHAIR ACCESSIBILITY, THEY HAVE CHANGED THE PARKING SO THAT IT IS MARKED AT AN ANGLE INSTEAD OF STRAIGHT AND I HAVE SEEN SOME IMPROVEMENT AS A RESULT OF PARKING CHANGING IN

THAT WAY. >> WHICH, WE DID DISCUSS ABOUT THAT FOR THE DOWNTOWN AREA PARKING ISSUES. IT HAS JUST BEEN A SLOW CHANGE SINCE WE'VE DISCUSSED IT TO SET THAT IN

MOTION. >> YES. >> IS THERE ANYTHING ELSE WE

WANT TO DISCUSS FOR FUTURE MEETING TOPICS? >> I CAN'T THINK OF ANYTHING

RIGHT NOW. >> NOT THAT I AM AWARE OF. I KNOW WE ARE PLANNING FOR SUMMER, SO KEEP THAT IN MIND. WE WILL HAVE TO TRY AGAIN WITH THE WHITE CANE EVENT THAT WE DID NOT GET TO DO LAST YEAR AND EVEN TWO YEARS AGO WHERE WE HAD A NUMBER OF CONFLICTS,.

>> THERE WAS ONE MORE BECAUSE I KNOW WE HAD DISCUSSED BEING ABLE TO --

>> OH, YEAH, BEFORE I FORGET . THE A.D.A. CELEBRATION, I THINK IT WAS THE MONTH OF JULY, IF I AM REMEMBERING . I THINK WE NEED A PLAN FOR THAT. WE HAVE NOT FULFILLED THAT YET. I'M

JUST THROWING MY IDEAS. >> I KNOW WE HAD ALSO DISCUSSED BEING ABLE TO PROMOTE

OURSELVES AT EVENTS, CORRECT? >> YES, BUT NOW YOU ALL ARE STARTING TO GET INTO WHAT JOANNE WANTED TO TALK TO THE CITY MANAGER ABOUT TO GET DIRECTION FROM.

>> ALL RIGHT, THEN I WILL HOLD MY THOUGHT. >> ALSO, WHAT ABOUT FOR EASTER?

I HAVE SEEN NO FLYERS WHATSOEVER REGARDING EASTER. >> THERE IS AN ACCESSIBLE TIME SLOT. I DID SEE THE FLYER GO OUT ON SOCIAL MEDIA THE OTHER DAY , AND THERE IS AN ACCESSIBLE -- THERE IS A TIME FOR DISABILITIES ACCESSIBLE HUNT.

>> OKAY. IF YOU CAN SEND IT OUT TO ME, THEN I CAN ALSO HELP WITH GETTING THAT OUT.

[00:25:03]

>> I WILL GET THEM TO SEND ME THE FLYER AND I WILL FORWARD IT TO THE BOARD.

>> DO WE KNOW TO WHAT CAPACITY ACCESSIBLE? I'VE HAD SOME QUESTIONS AND I THOUGHT IT WOULD BE BEST TO DEFLECT TO PARKS AND REC ON THE RESPONSE FOR THAT BECAUSE I DID NOT HAVE

THE ANSWER. >> I DON'T KNOW THE ANSWER TO THAT OFF THE TOP OF MY HEAD BUT I CAN FIND OUT, AND PUT THAT IN THE EMAIL WITH THE FLYER. ALL RIGHT. ANY OTHER --

>> CITY LINK DID WALK IN. >> YES. I WAS GOING TO MAKE SURE WE'VE COVERED THIS THEN DIVERT BACK TO CITY LINK, SO ARE THERE OTHER BOARD MEETING DISCUSSIONS BEFORE WE MOVE BACK

TO CITYLINK? >> I DON'T THINK SO. I THINK THAT IS EVERYTHING.

[4. CityLink Update (Discussion)]

>> ALL RIGHT, WE WILL GO BACK UP TO AGENDA ITEM NUMBER FOUR, CITYLINK UPDATES.

>> I'M SORRY, WE WERE TRYING TO GET THINGS ARRANGED, AND ANYWAY, I AM BOBBY. I AM FROM CITYLINK. I JUST WANTED TO PRESENT SOME NUMBERS AND LET YOU KNOW . WE DID IMPROVE ON OUR PERCENTAGE OF ON TIME IN FEBRUARY. SO, THAT IS A 4% IMPROVEMENT ON THAT. WE WERE PROUD OF THAT. AS YOU CAN SEE, OUR TRIPS ARE HIGHER IN FEBRUARY. SORRY, LET ME CATCH MY BREATH, HERE. IF YOU NOTICE, WE ARE ADDING ALMOST A NEW A.D.A. CLIENT PER DAY, SO WHEN YOU LOOK AT THE AVERAGES, OUR NUMBERS AS FAR AS WHO WE ARE SERVING, THAT IS GROWING WITH SOME OF THE TRIPS THAT ARE GROWING, SO THAT IS A GOOD THING. WE ARE REACHING OUT TO MORE OF OUR CITIZENS IN NEED AND LIKE I SAY, WE WERE IMPROVING. TODAY WAS KIND OF AN EXCEPTION. WE'VE HAD SOME ISSUES, SO WE DO APOLOGIZE FOR THAT. DO YOU HAVE ANY OTHER QUESTIONS? I MEAN, THE NUMBERS ARE HERE IN FRONT OF US. IF YOU HAVE ANYTHING OR NEED ME TO COMMENT ON ANYTHING ELSE, I WOULD BE MORE THAN HAPPY TO ANSWER.

>> I WILL GO AHEAD AND ASK. THE PROGRAM WE WERE DOING FOR NORTHWEST ABILENE --

>> VISIT ZONE? >> SORRY, I CANNOT THINK OF THE NAME. HOW IS THAT WORKING OUT? DO STILL SEEM TO BE GROWING THAT. WE SHOW WE HAVE HAD 111 TRIPS OR COMPLETED BOARDINGS IS WHAT THEY CALL IT, IN MARCH. OUR ON-TIME PERFORMANCE IS GOOD. WE ARE RUNNING IT LIKE 79% FOR ON-TIME SERVICE AND WE ARE RUNNING ON DEMAND. YOU CAN SCHEDULE THROUGH THE APP. YOU CAN CALL IN AND SCHEDULE SAME DAY TRIPS AND THINGS LIKE THAT, SO WE ARE INCREASING RIDERSHIP ON THAT. WE ARE -- WE HAVE SEVERAL CLIENTS UTILIZING THAT SEVERAL TIMES A DAY, AS A MATTER OF FACT, LIKE TO AND FROM WORK. WE HAVE ONE WHERE IT GETS CHILDREN TO SCHOOL AND GET SOME BACK HOME SO THAT DOES SEEM TO BE WORKING OUT WELL IN THAT AREA FOR THAT , FOR THE MOST PART. WE DO GET A POSITIVE FEEDBACK . EVERY NOW AND THEN, WE STILL HAVE A HICCUP, BUT WE ARE WORKING ON THAT AND WE ARE ALWAYS GOING TO REACH OUT AND DO ANY PROVIDER EDUCATION OR CLIENT EDUCATION, I SHOULD SAY, WRITER -- RIDER EDUCATION. IT HAS ACTUALLY SURPASSED THE ON CALL AS FAR AS RIDERSHIP. ZIP ZONE IS AN ON HERE AND WE PROBABLY NEED TO ADD THAT IF YOU WOULD LIKE TO SEE THAT. I WILL MAKE A POINT OF -- LETTING YOU KNOW. WE DID A LITTLE INTERESTING THING TODAY AND WE DID PULL SOME NUMBERS FROM FEBRUARY 2023 AND

[00:30:11]

CURIOUS ON THAT SO I DID THAT THIS MORNING. >> THAT -- HOW IS THE ZIP ZONE

PROMOTED TO THE POPULATIONS? >> WE HAVE SIGNS ON ALL OF OUR FIXED ROUTE BUSES AND A.D.A.

VANS THAT TALK ABOUT THE ZIP ZONE. I KNOW WE DID DO A CAMPAIGN, AND WE HAD SEVERAL MEETINGS OVER IN THAT AREA OF TOWN, THE PUBLIC LIBRARY. SEEMS LIKE WE HAD SOME GROUPS IN. WE DID INVITE SOME OF THE POPULATION IN. I KNOW DIA IS A REAL BIG FAN OF THAT. WE DID AN IN-SERVICE NOT TOO LONG AGO AND THIS IS AMANDA. SHE IS OUR MOBILITY COORDINATOR SO WE DID A DIA AND SERVICE JANUARY OR FEBRUARY, SO THEY COULD GET USED TO IT, BECAUSE THAT WAS AN AREA SERVED BY THE ROUTE ZIP ZONE REPLACED, AND SO WE DID THAT AND LIKE I SAY, SO FAR, IT SEEMS LIKE IT IS WORKING, AND THEN JUST WORD-OF-MOUTH. WE DO HAVE BROCHURES AND STUFF, BUT OUR BUSES SAY ZIP ZONE . SO I THINK THAT IS THE MAIN WAYS WE HAVE BEEN DOING IT AS FAR AS THAT. AS FAR AS I KNOW, WE HAVE NOT TAKEN OUT ANY ADS WERE DONE ANY YOU KNOW, PUBLIC OR TV RADIO ANNOUNCEMENTS. IT HAS JUST BEEN RIDERSHIP ON THE BUSES AND THINGS LIKE THAT.

>> DO YOU HAPPEN TO HAVE AN ESTIMATE, LIKE AN ETA ESTIMATE OF THE A.D.A. TRIPS FOR FEBRUARY SINCE IT WASN'T ON HERE? LIKE HOW MANY, YOU KNOW , JUST FOR LIKE THE CITY LEAGUE

A.D.A. TRIPS. >> WE HAD A TOTAL OF 4677 IN FEBRUARY.

>> YEAH, JUST THE WHOLE FEBRUARY COLUMN IS BLANK. SO THAT'S WHY I WAS ASKING,

BECAUSE OUR SITE IS -- >> I'M SORRY. I CAN LEAVE MY WRITTEN ONE ON. I DO APOLOGIZE.

WE HAD TO UPGRADE THOSE NUMBERS TO YOU. I DON'T KNOW WHAT HAPPENED TO THAT. MY APOLOGIES. IN BA.1 WE HAD 4901 TRIPS FOR FEBRUARY. BA TWO WAS 460. ATA PCAS WAS A PERSON WHO GETS TO RIDE WITH OUR PASSENGERS IF NEED BE, THAT WAS 89. WE HAD 19 GUESTS. THAT BRINGS THE TOTAL TO 466 77. WE DON'T HAVE ANY CONTACTED TRIP SO AGAIN, YOUR TOTAL TRIPS ARE 4677. WE HAD 267 CANCELLATIONS FOR FEBRUARY, 201 NO-SHOWS. WE HAD 0 DENIAL OF THE TRIPS. WE HAD 1034 LATE TRIPS. AND AGAIN, THAT NUMBER IS GOING TO TOTAL UP TO 46677. THE NUMBER OF ON-TIME TRIPS WERE 3643 . THE PERCENTAGES OF ON-TIME WERE 78 AND THE PERCENTAGE OF THE BA.2 TRIPS WERE 11%. ON THE ON-CALL ZONE, WE HAD 360 PASSENGERS . WE HAD 345 TRIPS TO THE SENIOR CITIZENS WITHIN A 21 DAY SPAN, SO THAT NUMBER ON THE ON CALL WITH SENIOR CITIZENS SHOULD COME UP TO 705. FOR A SCHOOL AND WORK PROGRAM WE HAD 844 TRIPS. I DON'T KNOW IF YOU ARE FAMILIAR WITH THE SCHOOL AND WORK PROGRAM. IT IS IN OUR FOR HOURS PROGRAM THAT RUNS FROM 6:15 P.M. TO 11:45. WE TRANSFER PEOPLE TO WORK OR TO SCHOOL AND BACK HOME, THEN WE HAVE A GENERAL SERVICE WHICH WILL ALLOW YOU ON THOSE SAME HOURS TO GO ANYPLACE IN THE CITY LIMITS OF ABILENE. WE HAD 33 OF THOSE TRIPS FOR A TOTAL OF 877 TRIPS FOR THE DEMAND RESPONSES AND AGAIN, I HAVE NOTICED THAT WE WILL SEE IF WE CAN GET ZIP ZONE ADDED INTO THAT SO YOU CAN SEE THOSE NUMBERS ALSO. ON THAT SERVICE WE HAD A CANCELLATION OF 209. WE HAD 55

[00:35:03]

>> EVERYTHING ELSE IS FILLED IN, JUST FEBRUARY 24. >> YES, MA'AM, AND IF YOU WANT ME TO, I WILL SEND YOU OUT ANOTHER ONE THAT HAS THAT ON THERE.

>> IT'S OKAY. I WANTED TO JUST MAKE SURE LIKE COMPARE NUMBERS.

>> NO WONDER YOU ALL WERE KIND OF LOOKING AT ME KIND OF LIKE WHERE ARE YOU GETTING THAT FROM? I DO APOLOGIZE. WE WILL MAKE SURE THAT WHEN WE SWITCH IT OVER THAT WE HAVE ALL OF OUR NUMBERS COMPLETE. ANY OTHER QUESTIONS OR COMMENTS? ALREADY. WELL, THANK YOU, AND SORRY FOR OR LATENESS .

* This transcript was compiled from uncorrected Closed Captioning.